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Complaints policy

Raise a concern with the job details, date, and the outcome you are requesting.

Email info@applianceremovalmountjuliet.com with your name, preferred reply address, service address, date, appliance list, and a clear description of the concern.

How a complaint should be handled

  1. Record the concern and the contact details needed for a response.
  2. Review the agreed scope, estimate, and available service records.
  3. Identify any immediate property, safety, or access issue.
  4. Explain the next step and who is responsible for it.

Keep photos, receipts, and written estimates that support the review.